Square Holes
/ Summary
Bebe Adams, Agency Manager at Square Holes, was fed up waiting over extended periods of time while her previous IT company responded to her support requests. Eventually, enough was enough and Bebe sought help elsewhere.
/ The Issue
After an initial investigation, we discovered a lack of consistency with the server configuration. It was apparent that the previous IT company had been simply putting out fires rather than looking at the bigger picture. Workstations were also running slowly and this worsened the staff’s ability to work efficiently. Premium services that Square Holes had paid for were behaving inconsistently.
/ The Solution
The first step when LeetGeek takes on a new client is to perform a full audit of the infrastructure. The purpose of this is twofold: firstly, to identify any outstanding issues and, secondly, to provide extensive documentation to improve the time taken to resolve future support queries. Having this information available allowed LeetGeek to devise a plan to clean up the server and workstations and deliver prompt and efficient support going forward.
Once the issues were identified, a comprehensive strategy was developed to resolve the problems. As LeetGeek had focused on the cause of the problems rather than the effect, Square Holes was able to reduce its monthly IT expenditure.
If you feel that your IT budget is simply being spent fixing the same issues and you want someone to consider the bigger picture, call LeetGeek on (08) 7324 7777.